privacy policy
🕊️ Birdie Hair & Skincare Privacy Policy
At Birdie, your trust means the world to us. We’re all about great hair, glowing skin, and good vibes — and that includes protecting your personal information and privacy.
This Privacy Policy explains how we collect, use, store, and protect your information in line with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
You can read more about these principles at the Office of the Australian Information Commissioner’s website: www.oaic.gov.au.
💌 What We Collect and Why
“Personal Information” means any information that identifies you — like your name, address, email, or phone number.
We collect this information when you:
Make a purchase or create an account on our website
Sign up for our emails or social updates
Get in touch with us via email, phone, or social media
Browse our site (yep, cookies may be involved!)
We collect this information so we can:
Process and deliver your orders
Provide customer care and support
Keep you in the loop with product news, launches, and offers (only if you’ve opted in!)
You can unsubscribe from marketing emails anytime — just click “unsubscribe” or email us at info@birdiehair.com.au.
Whenever possible, we’ll let you know exactly why we’re collecting your information and how we plan to use it.
🌸 Sensitive Information
We don’t typically collect “sensitive information” (like details about your health, religion, or political views), but if we ever do — we’ll only use it if:
You’ve given consent,
It’s directly related to the reason it was collected, or
The law requires or authorises it.
👯 Third Parties
Sometimes we receive information from trusted third parties — for example, payment processors, analytics tools, or delivery services.
When that happens, we’ll take reasonable steps to make sure you know what’s been shared with us and why.
📤 Disclosure of Personal Information
We only share your information when:
You’ve given permission,
It’s needed to help deliver your order (e.g., with Australia Post or courier partners), or
We’re legally required to.
We’ll never sell or trade your personal information — ever.
🔒 Keeping Your Information Safe
Your privacy matters to us. We store your personal information securely to protect it from misuse, loss, or unauthorised access.
When your information is no longer needed, we’ll take steps to destroy it or de-identify it — unless we’re required by law to hold onto it (usually for at least seven years).
🔍 Accessing or Updating Your Details
Want to check what information we have on file? You’re welcome to access or update your details anytime — simply email us at info@birdiehair.com.au.
We don’t charge for access requests, but we may apply a small admin fee if you need copies of documents. To protect your privacy, we might ask for proof of identity before releasing information.
If anything’s outdated or incorrect, let us know and we’ll fix it ASAP.
🪶 Policy Updates
We like to keep things fresh, so this policy may change occasionally. The latest version will always be available on our website.
💬 Questions or Concerns?
If you have any questions, feedback, or complaints about how we handle your privacy, please get in touch — we take your concerns seriously and will respond as soon as possible.
Birdie Hair & Skincare
9/5 Kolora Rd, Heidelberg West, VIC 3081
📧 info@birdiehair.com.au
📞 (03) 9482 1111